Requests for refund or exchange must be made within 15 days of receiving the order.
The product must be unused, unopened, and in its original packaging, with all seals, labels, and accessories intact.
Products that have been opened, used, damaged, or tampered with are not eligible for refund or exchange.
Returns and Refunds Policy
At Scoplex, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 15-day Refund & Exchange Policy under the following terms and conditions:
1. Eligibility Criteria:
2. Non-Eligible Items:
Products purchased during sale, discount, or promotional offers (unless damaged or incorrect).
Items damaged due to improper use, mishandling, or storage after delivery.
3. Process:
To initiate a refund or exchange, please contact our customer support team via WhatsApp or Email with your order number and reason for the request.
Once the returned item is received and inspected, we will notify you of the approval or rejection.
Approved refunds will be processed to the original payment method or as store credit, as applicable.
Exchange requests are subject to product availability.
4. Shipping Costs:
Return shipping charges will be borne by the customer, except in cases where an incorrect or damaged product was delivered.
For any questions regarding returns, refunds, or exchanges, feel free to reach out to us at support@scoplex.pk